Refund policy

Return & Refund Policy — Triple T Outdoors

Return Window We accept returns within 30 days of the delivery date. Items must be in original, unused condition with original packaging and no markings or price labels.

How to Initiate a Return Contact us at contact@tripletoutdoors.com before sending any items back. A return authorization must be issued prior to any return being accepted. Do not send items back without prior authorization — unauthorized returns may be refused.

Restocking Fee All approved returns are subject to a restocking fee of $7.75 or 10% of the item value, whichever is greater. Return shipping costs are the responsibility of the customer.

Defective Items If you receive a defective item, contact us at contact@tripletoutdoors.com within 10 days of delivery. We will work with the manufacturer to resolve the issue. Please do not return defective items without contacting us first for instructions.

Warranty Claims All warranty issues are subject to the manufacturer's warranty policy. For warranty inquiries, please contact the manufacturer directly. We are happy to help direct you to the appropriate manufacturer contact.

Non-Returnable Items The following items cannot be returned under any circumstances:

Underclothing or worn/washed clothing
Treestands and safety harnesses
Opened bows or crossbows
Fletched arrows that have been shot
Discontinued or special order items

Refunds All approved returns are issued as store credit only. Refunds are not issued to the original payment method.

Damaged in Transit If your order arrives damaged, please inspect the shipment before accepting and report visible damage to the carrier immediately. Retain all packaging materials. Contact us at contact@tripletoutdoors.com after notifying the carrier.

Shipping Errors If you received the wrong item, contact us within 10 days of the invoice date and we will make it right at no cost to you.

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Return Window We accept returns within 30 days of the delivery date. Items must be in original, unused condition with original packaging and no markings or price labels.

How to Initiate a Return Contact us at contact@tripletoutdoor.com before sending any items back. A return authorization must be issued prior to any return being accepted. Do not send items back without prior authorization — unauthorized returns may be refused.

Restocking Fee All approved returns are subject to a restocking fee of $7.75 or 10% of the item value, whichever is greater. Return shipping costs are the responsibility of the customer.

Defective Items If you receive a defective item, contact us at contact@tripletoutdoor.com within 10 days of delivery. We will work with the manufacturer to resolve the issue. Please do not return defective items without contacting us first for instructions.

Non-Returnable Items The following items cannot be returned under any circumstances:

Underclothing or worn/washed clothing
Treestands and safety harnesses
Opened bows or crossbows
Fletched arrows that have been shot
Discontinued or special order items

Refunds All approved returns are issued as store credit only. Refunds are not issued to the original payment method.

Shipping Errors If you received the wrong item, contact us within 10 days of the invoice date and we will make it right at no cost to you.

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All standard returns must strictly adhere to the following conditions to be eligible for credit or processing:

Return Authorization (RA) Required: A Return Authorization (RA) number must be granted by Triple T Outdoors prior to sending any product back. The RA number must be clearly marked on your external shipping label. Do not write directly on the product box, or the merchandise will be automatically refused.
Timeframe: Returns are only accepted within 30 days of the original invoice/purchase date.
Condition: Items must be returned in their original packaging and must be in perfectly new, resalable condition (no markings, shop wear, or price labels).
Restocking Fee: Straight returns of non-defective, standard merchandise will incur a restocking fee equal to the greater of $7.95 or 10% of the item cost.
Return Freight: The customer is solely responsible for all return shipping and freight charges.

Final Sale / Non-Returnable Items

Returns cannot be accepted under any circumstance for the following items:

Bows (Crossbows and Vertical Bows)
Tree stands & Safety Harnesses
Undergarments, Worn, or Washed Clothing
Inactive or discontinued items

Damages, Shortages, and Shipping Errors

Shortages & Errors: Any discrepancy between the physical items received and the packing list must be reported to us within 10 days of delivery.
Damaged in Transit: Upon delivery, please thoroughly examine your shipment. If there are visible signs of damage, take clear photographs immediately, retain all external shipping cartons and packing materials, and contact us right away for instructions.

Warranty Issues

Items that experience technical or mechanical issues after their first use are strictly subject to the manufacturer’s warranty policy. Once a product has been deployed or used, all subsequent warranty inquiries, repairs, and replacements must be handled directly through the original product manufacturer.